Support
Frequently asked questions
Last updated:
Quick answers to the things we’re asked most. If yours isn’t here, just get in touch.
Ordering & payment
How do I place an order?
Add the pieces you like to your cart, then go to checkout and enter your contact details and delivery address. Once your order is in, we’ll get in touch to arrange delivery.
Do I need an account to order?
No — you can check out as a guest. Creating an account simply lets you see your past orders and save your favourite pieces.
How do I pay?
We take cash on delivery: you pay when your order arrives. If you have a Croshina Home gift card, you can also enter its code at checkout.
Can I change or cancel my order?
Contact us as soon as you can on +961 3 145 123 or at hello@croshina.com. If your order hasn’t left us yet, we’ll do our best to change or cancel it.
Shipping & delivery
How much does shipping cost?
Shipping is a flat $5.00 per order, and orders of $75.00 or more ship free. The details are on our Shipping & Delivery page.
When will my order arrive?
We’ll confirm the delivery date with you by phone or email after you order. If you need something by a particular day, let us know and we’ll tell you whether we can manage it.
Where do you deliver?
We’re based in Tripoli, Lebanon. Enter your address at checkout, and if you’re not sure whether we deliver to your area, contact us before ordering.
Returns
Can I return something?
Yes. Returns are free within 14 days of receiving your order. Contact us and we’ll arrange it with you — the steps are on our Returns page.
What if something arrives damaged or isn’t what I ordered?
Tell us as soon as you can, with a photo if possible, and we’ll sort it out with you.
Gift cards, accounts & contact
Do you sell gift cards?
Yes. Order a gift card and we’ll contact you to arrange payment. Once payment is received, the card is emailed to its recipient with a code to enter at checkout, and any unused balance stays on the card.
Where can I see my orders?
Sign in and open your account page — your orders are listed there. If you ordered as a guest, contact us with your order number and we’ll help.
How can I reach you?
Call us on +961 3 145 123 or email hello@croshina.com. We’re based in Tripoli, Lebanon.